Nowadays, having a great reputation online can have a large impact on the performance of your business offline. In fact, 93% of consumers say that reviews have a direct impact on their buying decision.
Actively taking the time to respond to these reviews, whether positive or negative will increase the trust in your brand through consumers eyes.
We will work with you to create a strategy that will encourage customers leave feedback on your business and increase the number of reviews your business receives.
All these reviews will then be responded to in a prompt and professional manner. Engaging with your customers can be the difference between a new customer deciding to use your business or a competitors.
Google posts are quite possibly one of the most under utilised components of Google My Business. Google posts can be used to promote events, current offers, products or any general updates you want your customers to know about.
We will create posts specific to your business generating a buzz around your brand. Whether you are promoting that latest in store offer, or trying to drive traffic to your website to purchase a product, Google posts are a great way to capture your audiences attention.
New posts will be created every 7 days so that your listing stays fresh and relevant depending on your current business needs.
Customers can interact with your business directly from your Google My Business listing. A couple of ways a customer can do this is by messaging your business or asking questions.
Messages are a private way for a customer to contact your business, whereas questions are public and can be answered by you or anybody who feels they have the answer to the question.
We will consistently monitor both messages and questions to ensure none are left unanswered. Again, this shows both Google and your customers that you active and engaged with your audience.
Map spam is becoming an ever increasing issue which small business face when it comes to Google My Business. Keyword stuffed business names and businesses being listed at address where they do not exist can have a negative affect on your legitimate business.
We keep a watchful eye over your competitive landscape and if any spam listings appear we will actively work to get these listings removed which can in turn improve your businesses rankings.
